What is your policy on cancellations, refunds, or withdrawals?
There are no refunds. If you sign up for a class, you will be given a credit towards the same class or another class at that level.
For instance, if you signed up for a Level I and you must make a change, you may apply that to another Level I course.
If you must withdraw or cancel before the start of the class please e-mail and phone. Not attending class does not constitute as withdrawal and does not excuse the student from payment.
If there is a cancellation due to illness of the instructor, students will be given the option of a longer class time, such as adding more time on the current class or having a makeup class at another time arranged by the student and the instructor.
How will classes be taught?
Classes are taught over the internet using GoToMeeting or WebEx. The process uses the same system as a long distance conference call. You will be sent a link with a long distance number to call. The number may or may not be toll-free. After you call, you will be asked for the access code followed by the pound sign (#).
If the class has a password, you will enter the password. You will be asked to type in your name and email address. Please use upper & lower case for your name and then you will join the class. You will hear the instructor’s voice over the phone, you'll see other students' email addresses and you will see and share in the new technological classroom.
You must have DSL, cable modem, a T1/T3 line, HSDPA (high-speed downlink packet access) or wi-fi (WLAN, wireless local area network) for these internet classes. You may even use your Blackberry, iPhone or HTC for classes. Dialups will not work.
Tuition Reimbursement
If you need an invoice for tuition reimbursement for your place of work, you can put that in the Comments box when you pay or let the instructor know during class. Please make sure your name is spelled the same on your credit card as it is at work.
